1. Introduction
Ice Penguin and its affiliates (“Ice Penguin,” “we,” “our,” “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, protect, delete and otherwise process your information when you visit https://icepenguin.in (the “Platform”). By accessing or using the Platform you agree to this Policy and to Indian data-protection laws; if you do not agree, please do not use the Platform.
2. Information We Collect
We collect information you provide while registering or interacting with the Platform—e.g., name, address, email, mobile number, proof of identity, payment details, and, with consent, sensitive data such as biometrics. We may also track usage behaviour and transaction history across Ice Penguin and authorised partner platforms.
3. How We Use Your Information
- Provide and improve products, services and customer experience
- Handle orders, payments, logistics and dispute resolution
- Customise content, offers and marketing communications (opt-out available)
- Prevent fraud, enforce terms and comply with legal obligations
- Conduct analytics, research and customer surveys
5. Security Precautions
We employ reasonable technical and organisational measures to protect your data; however, no online transmission is fully secure. Users must safeguard their account credentials.
6. Data Retention & Deletion
We keep personal data only as long as necessary for the purposes collected or as required by law. You may delete your account in Profile › Settings or by contacting us (see Section 11). Pending grievances or legal requirements may delay deletion.
7. Your Rights
You can access, correct or update your personal data directly through Platform features. Additional requests may be sent to the Grievance Officer (Section 10).
8. Consent & Withdrawal
By using the Platform or sharing data with us or our partners, you consent to the processing described herein. You may withdraw consent by writing to the Grievance Officer; withdrawal will apply prospectively and may limit service availability.
9. Changes to This Policy
We may revise this Policy from time to time and will post the updated version on this page. Significant changes will be notified as required under applicable law.
10. Grievance Officer
- Name: Pronabesh Ghosh
- Designation: CEO
- Address: Bangaljhi, Chapra, Nadia-741123
- Email: pronabesh@icepenguin.in
11. Contact Us
If you have questions about this Privacy Policy:
- Email: info@icepenguin.in
- Phone: +91 8972681375 (Mon – Fri 09:00 – 18:00 IST)
- Address: Bangaljhi, Chapra, Nadia-741123